SMS Compliance

Our text message program, your consent, and how to opt out at any time.

Last updated: January 1, 2026

Program Description

Cali Pets Hotel sends transactional and informational SMS messages related to reservations, appointment reminders, updates about your pet's stay, and occasional service announcements.

Consent Language

By providing your mobile phone number and checking the SMS consent box on our forms, you expressly consent to receive recurring SMS messages from Cali Pets Hotel at the number provided. Consent is not a condition of purchase. Message and data rates may apply.

Opt In Process

  • Check the SMS consent box on our reservation, contact, or inquiry forms.
  • Reply YES to a confirmation message if requested.
  • Provide consent verbally or in writing when booking by phone or email.

Opt Out Instructions

You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from Cali Pets Hotel. You will receive one confirmation message and will not receive further SMS messages unless you opt in again.

HELP Instructions

Reply HELP to any message to receive support information, or contact us directly at +1 (714) 881-4405 or info@calipets.com.

Message Frequency

Message frequency varies based on your interactions and reservations. Typical frequency is up to 10 messages per month.

Carriers

Supported carriers include AT&T, T Mobile, Verizon, US Cellular, and most other US carriers. Carriers are not liable for delayed or undelivered messages.

Data Usage Disclosure

Standard message and data rates from your wireless carrier may apply to each message sent or received. Check your carrier plan for details.

Privacy

Mobile information collected for SMS purposes will not be shared or sold to third parties for marketing purposes. See our Privacy Policy for full details. This program complies with applicable TCPA, CTIA, and TCR (The Campaign Registry) guidelines.

Eligibility

You must be 18 years or older to opt in to our SMS program.

Contact

info@calipets.com | +1 (714) 881-4405 | 160 S Old Springs Rd Suite 150, Anaheim Hills, CA 92808.